Terms of Purchase
Last updated: October 16, 2026
These terms apply to purchases from Velnarov, operated by Xiamen Lingsuoyun E-Commerce Co., Ltd.
Placing Orders
Check product specifications, quantities, delivery details, and the checkout total before paying. An automated acknowledgment confirms receipt; acceptance occurs when we confirm dispatch.
If availability, a material listing error, or payment verification prevents fulfillment, we will contact you. Canceled paid orders will be refunded.
Products and Payment
Listings identify dimensions, materials, and included components. Display settings may affect perceived colors; this does not excuse materially inaccurate descriptions.
The currency, delivery charges, and applicable taxes shown at checkout govern the transaction. Available payment methods are displayed there.
Changes and Cancellation
Contact us immediately for amendments or cancellation. Requests depend on fulfillment status. Once dispatched, eligible products can be handled under our Return Policy.
Delivery and Returns
Our Shipping Policy explains preparation and delivery estimates. Our Return Policy explains eligibility, postage responsibility, and refund timing.
Consumer Rights
These terms do not restrict mandatory rights concerning faulty, misdescribed, or undelivered goods.
Contact
Xiamen Lingsuoyun E-Commerce Co., Ltd.
Part 2, Room 605, No. 12-3 Xinghu Road, Huli District, Xiamen, Fujian, China
service@velnarov.com
+86 592 2230312